{"id":8046,"date":"2018-12-28T19:40:21","date_gmt":"2018-12-28T18:40:21","guid":{"rendered":"https:\/\/www.emilyevans.it\/faqs\/"},"modified":"2024-08-06T09:56:30","modified_gmt":"2024-08-06T07:56:30","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.emilyevans.it\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

[vc_row full_width=”stretch_row_content_no_spaces” full_height=”yes” columns_placement=”top” equal_height=”yes” content_placement=”top”][vc_column css=”.vc_custom_1621950701940{padding-right: 4vw !important;padding-left: 6.5vw !important;background-color: #e5276c !important;}” offset=”vc_col-lg-4 vc_col-md-5″][vc_row_inner][vc_column_inner offset=”vc_hidden-sm vc_hidden-xs”][vc_empty_space height=”10vw”][vc_custom_heading text=”FAQs” font_container=”tag:h2|font_size:72px|text_align:left|color:%23000000|line_height:72px” google_fonts=”font_family:Josefin%20Sans%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_empty_space height=”20px”][vc_custom_heading text=”If you have any questions, take a look at our FAQs!” font_container=”tag:p|font_size:30px|text_align:left|color:%23000000|line_height:40px” use_theme_fonts=”yes”][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner offset=”vc_hidden-lg vc_hidden-md”][vc_empty_space height=”80px”][vc_custom_heading text=”FAQs” font_container=”tag:h2|font_size:62px|text_align:center|color:%23000000|line_height:72px” use_theme_fonts=”yes”][vc_custom_heading text=”If you have any questions, take a look at our FAQs!” font_container=”tag:p|font_size:20px|text_align:center|color:%23000000|line_height:30px” use_theme_fonts=”yes”][vc_empty_space height=”30px”][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column offset=”vc_col-lg-8 vc_col-md-7″ css=”.vc_custom_1545636776711{padding-right: 7vw !important;padding-left: 7vw !important;}”][vc_row_inner][vc_column_inner offset=”vc_hidden-md vc_hidden-sm vc_hidden-xs”][vc_empty_space height=”12vw”][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner offset=”vc_hidden-lg vc_hidden-sm vc_hidden-xs”][vc_empty_space height=”14vw”][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner offset=”vc_hidden-lg vc_hidden-md”][vc_empty_space height=”40px”][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_custom_heading text=”General Information” font_container=”tag:h2|font_size:50px|text_align:left|color:%23e5276c|line_height:50px” google_fonts=”font_family:Josefin%20Sans%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_empty_space height=”50px”][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639505775{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

What are the shipping costs?<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]Shipping costs are free of charge for orders from \u20ac50.00.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639519522{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

How long will it take to receive my order?<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]We strive to ship orders as quickly as possible. Considering the handcrafted production, the time can vary from 2 to 7 working days.<\/p>\n

For customised materials, times are to be agreed upon.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639519522{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

Can I track my order?<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]Yes, at the time of dispatch we will provide you with the tracking code for your parcel, which will be activated after approximately 24 hours.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” accent_color=”#e6c1c1″][vc_row_inner][vc_column_inner][vc_empty_space height=”30px”][vc_custom_heading text=”Payment” font_container=”tag:h2|font_size:50px|text_align:left|color:%23e5276c|line_height:50px” google_fonts=”font_family:Josefin%20Sans%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_empty_space height=”50px”][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639573691{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

What payment methods are available?<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]On our e-commerce you can make purchases by paying via PayPal or simply by entering your credit card details. Sensitive data will be processed securely.<\/p>\n

You can also pay on delivery for an additional charge of \u20ac4.00.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” accent_color=”#e6c1c1″][vc_row_inner][vc_column_inner][vc_empty_space height=”30px”][vc_custom_heading text=”Product Care” font_container=”tag:h2|font_size:50px|text_align:left|color:%23e5276c|line_height:50px” google_fonts=”font_family:Josefin%20Sans%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_empty_space height=”50px”][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639579137{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

How can I clean your PVC products?<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]Our products are designed to make cleaning quick and easy and to withstand frequent cleaning. Thanks to their non-porous surface, PVC products do not absorb dirt and therefore it is sufficient to rub them with a sponge or a damp cloth to remove surface dirt. For deeper cleaning we recommend the use of common detergents.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639579137{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

How can I clean your PVC products?<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]Aluminium products are not dishwasher safe. For cleaning, we recommend wiping with a soft cloth and a mild detergent.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_separator color=”custom” accent_color=”#e6c1c1″][vc_row_inner][vc_column_inner][vc_empty_space height=”30px”][vc_custom_heading text=”Return Policy” font_container=”tag:h2|font_size:50px|text_align:left|color:%23e5276c|line_height:50px” google_fonts=”font_family:Josefin%20Sans%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C600%2C600italic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_empty_space height=”50px”][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639768226{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]What is your return policy?<\/strong>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]If you are not satisfied with your purchase, you have 14 days to return it. You will be responsible for the return shipping costs.<\/p>\n

We will not accept returns of used, tampered or custom-made products.<\/p>\n

Please fill in the following form and send it to hello@emilyevans.it
\nORDER N
\nFIRST NAME LAST NAME \/ COMPANY:
\nORDER DATE
\nDATE OF ORDER RECEIPT:
\nCODES TO BE RETURNED:
\nPRODUCT QUANTITY:
\nREASON FOR RETURN:
\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639780690{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

What should I do if the products I have received do not correspond to those I ordered?<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]In the event of an error on our part, the return costs will be borne by us. You can then choose to be refunded or to receive the products of your initial order.<\/p>\n

If you have any problems, please send an e-mail to hello@emilyevans.it<\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner css=”.vc_custom_1545639780690{margin-bottom: 30px !important;}”][vc_column_inner width=”1\/2″ css=”.vc_custom_1545637744226{padding-right: 30px !important;}”][vc_column_text]<\/p>\n

How quickly will I receive my return money?<\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_column_text]We will proceed with the refund within 72 hours of receiving the products you have decided to return.<\/span><\/p>\n

Any shipping costs will not be credited back to you.<\/span>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”50px”][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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